At Eliot Hub, customer satisfaction is very important to us. While we take great care in delivering quality products, we understand that issues may occasionally arise. Please review our return and refund policy below:

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received the wrong product

  • The product is damaged or defective upon delivery

  • The item delivered does not match the description shown on our website

2. How to Request a Return

To initiate a return, please contact us via our website or customer support number within 3 days of receiving your order. Be sure to include:

  • Your order number

  • A clear description of the issue

  • Photos of the product 

Our support team will review your request and guide you through the return process if approved.

3. Return Pickup

Once your return is approved, we will coordinate with you to schedule a pickup. Please ensure the item is securely packed for transit. Return pickups are subject to availability based on your location.

4. Refund Process

Since we offer Cash on Delivery as the only payment method, refunds will be processed in the form of:

  • Replacement product, or

  • Store credit/voucher equivalent  

We do not offer cash refunds at this time. In special cases where a return is accepted but the product is unavailable, we will offer an alternative resolution based on mutual agreement.

5. Items Not Eligible for Return

The following types of products are not eligible for return:

  • Items that have been used or physically damaged after delivery

  • Products returned without original packaging

  • Requests made after the 3-day return window

6. Contact Us

For return or refund-related queries, please contact us at [email protected].