1. Order Processing
At Eliot Hub, we aim to process all orders promptly. Once your order is placed and confirmed, our team will prepare it for dispatch. Orders are typically processed within 1–2 business days. You will receive a confirmation message once your order is on its way.
2. Payment Method
We currently offer Cash on Delivery (COD) as our exclusive payment option. Please ensure that someone is available at the delivery address to receive the package and complete the payment at the time of delivery.
3. Delivery Timeline
Delivery times may vary depending on your location. In general, orders are delivered within 3–7 business days from the date of dispatch. While we strive to meet these timelines, occasional delays may occur due to high demand or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your order. Some locations may be eligible for free shipping based on promotional offers or order value.
5. Delivery Areas
We currently deliver to most regions within the country. If your area is not serviceable, our team will contact you to discuss alternatives or issue a cancellation if necessary.
6. Delivery Attempts
Our delivery partners will attempt to deliver your package up to two times. If the delivery is unsuccessful due to unavailability or refusal to pay upon delivery, the order may be canceled.
7. Damaged or Missing Items
If you receive a package that appears tampered with, damaged, or incomplete, please contact us immediately. We recommend inspecting your package at the time of delivery and reporting any issues within 48 hours.
8. Contact Us
For any questions about your order or our shipping process, feel free to reach out through the contact us at [email protected].